TestFlowHub

Terms of Service

Last updated: June 11, 2026

1. Subject Matter

These Terms of Service ("Terms") govern access to and use of the TestFlowHub platform ("Service"), developed and operated by TestFlowHub S.r.l. ("TestFlowHub", "we"). By accessing or using the Service, the user fully accepts these Terms.

2. Service Description

TestFlowHub is a SaaS Quality Hub offering:

  • Test management with TestBook, versioning and review workflow.
  • Multi-engine automation (Selenium, Playwright, Cypress).
  • AI Knowledge with RAG, wiki and document analysis.
  • WCAG accessibility audits via axe-core.
  • Integrations with Jira, SonarCloud, SharePoint, GitHub and LLM providers.
  • Export and reporting for audit and compliance.

The Service is available as Cloud SaaS and On-Premise (with a dedicated licence).

3. Registration and Account

To access the Service, users must register with accurate and up-to-date information. The user is responsible for the confidentiality of their credentials and all activities carried out through their account. TestFlowHub reserves the right to suspend accounts in case of breach of these Terms.

4. Plans and Payments

  • Starter: €79/month or €790/year, 3 projects, 5 users included and 200 AI queries/month.
  • Professional: €249/month or €2,490/year, 15 projects, 20 users included, 1,000 AI queries/month and BYOK.
  • Enterprise: Sales-led plan with custom pricing and limits.
  • On-Premise: Annual licence. Installation in your own infrastructure.

Cloud SaaS prices exclude VAT. Paddle.com acts as Merchant of Record and seller of record on the invoice, handling payment, VAT and invoicing.

Cloud SaaS subscriptions are available on monthly or annual billing cycles, billed in advance, and renew automatically until cancelled. Self-service cancellation keeps access active through the end of the paid billing period.

Refunds are governed by our Refund Policy.

5. Acceptable Use

It is prohibited to use the Service for:

  • Illegal activities or violation of applicable regulations.
  • Unauthorised testing of third-party systems.
  • Reverse engineering, decompilation or attempts to extract source code.
  • Uploading malware, viruses or malicious code.
  • Abusing the APIs or automation system in ways that degrade the service for other users.

6. Intellectual Property

TestFlowHub and its logos, interfaces, algorithms and source code are the exclusive property of TestFlowHub S.r.l. Content uploaded by the user (documents, test cases, scripts) remains the property of the user. The user grants TestFlowHub a limited, non-exclusive licence to process such content solely for the purpose of providing the Service.

7. Availability and SLA

TestFlowHub commits to providing Cloud Service availability of 99.5% per month (excluding planned maintenance notified at least 24 hours in advance). For Enterprise plans, SLA terms are defined in the specific contract.

8. Limitation of Liability

TestFlowHub is not liable for indirect damages, data loss or business interruption arising from use of the Service, except in cases of wilful misconduct or gross negligence. TestFlowHub's maximum liability is limited to the amount paid by the user in the last 12 months.

9. Termination

Users may cancel a Cloud SaaS subscription through self-service at any time; access remains active through the end of the paid billing period. TestFlowHub may immediately suspend or terminate access in case of material breach of the Terms, non-payment or illegal activity. After expiry, user data is retained for 90 days to allow export or reactivation, then securely deleted unless legal obligations require otherwise.

10. Governing Law and Jurisdiction

These Terms are governed by Italian law. Any dispute shall be subject to the exclusive jurisdiction of the Court of Milan, unless otherwise agreed contractually for Enterprise or public-sector clients.

11. Contact

For any matter relating to these Terms: legal@testflowhub.io.